Shipping & Return Policy

In-Store Pickup

In-store pickup is free and available at our location Monday to Saturday during normal business hours 9am-2pm HST. Please allow 1-2 business days for items to be processed (prepared, packaged, or ready for pick up). Must request for a pickup code. 

Shipping

We also offer an additional fee for local, national, and international shipping. Please allow 3-10 business days for items to be shipped depending on location and selected shipping rate. Shipping costs are automatically calculated based on total product weight by USPS or UPS. You may check your order status online with tracking number. If you have any questions, please email us at info@skyekiyomi.com.

Returns

Our policy lasts 14-days for exchange or store credit. Returns after 14-days from shipping date, we can no longer offer exchange or store credit. NO REFUNDS. Your postmark date must be within the 14-days of receipt of your shipment) to be considered for an exchange or store credit.

We are not physically able to change, adjust, or cancel any orders once your order is placed. If you need to add additional items, those items must be processed into a separate/additional order.

To be eligible for a return, your item must be unused, in original condition (no stains, no foreign odors, etc), and all tags attached. Item must be in the original packaging and accompanied by original receipt, proof of purchase, and/or packing slip. A 20% restocking fee will be deducted from credit issued.

If your item is eligible for return, please submit to our return center at “returns” online:

  1. Enter your order number and email address in the fields above and click Start.
  2. Follow the instructions and select the items you want to return.
  3. You will get a confirmation email with the shipping guidelines, when request is approved. There are no charges for return. Original shipping charges are non-refundable.

Non-Returnable Items

Only regular priced items will be considered eligible to be returned for exchange or store credit. All sale or discounted items are final sale. Damaged, worn, stained, or any item not in original sealed package or without original proof of purchase is ineligible for return.

This also includes the following items non-returnable are: perishable or hygienic / personal care goods (e.g., makeup, lashes, tweezers, etc), intimate items (e.g., undergarments, sanitary goods, etc), accessories (e.g., jewelry, bags, clutches, hats, scarves, hair items, slides, etc).

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, odor, hair, or any item returned more than 14-days after shipping date will not be considered for return or exchange.

Gift Cards

Gift cards cannot be returned, exchanged, or replaced if lost or stolen. 

Store Credit or Exchanges (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange. If item(s) are approved and confirmed, then your store credit and exchange will be processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange. IF return is approved, then your return will be processed, and you will receive email notification with the credit, and a credit will automatically be applied to your online account as well. If item(s) are rejected, items will be returned back to the sender. Please contact us at info@skyekiyomi.com. NOTE: Please check spam/junk mail for email. We are not responsible for missed emails.

Replacement

We only replace items if they are incorrect or fault on our part. Items must be exchanged for the same item (style, size, color). Please send us an email at info@skyekiyomi.com with subject: Online Return / Exchange and mail item(s) to: Skye Kiyomi Beauty at PO Box 2192. Ewa Beach, HI 96706.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit or exchange for the value of your return. Once the returned item is received, a store credit will be issued to sender. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to sender later, we will send a store credit to the gift giver and s/he will be notified of sender's return.

Return Shipping

To return your product, please mail your product to:

Skye Kiyomi Beauty, LLC

ATTN: Returns to address

PO Box 2192

Ewa Beach, HI 96706.

Sender is responsible for paying for return shipping costs for returning item. We will not be liable for lost packages or packages not received.

Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from sender's store credit, in addition to the 20% restocking fee. Depending on sender's location, the time it may take for your exchanged product to reach you, may vary. We recommend considering a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, please check regularly with your shipping carrier.

Shipping Delays

Skye Kiyomi Beauty is located in Hawai'i and we are psychically detached from the other US states. Please understand shipping duration takes longer, as we physically unable to offer ground shipping to the mainland. Shipments always take an additional 3-10 business days to arrive to the mainland, depending on location. However, shipping is fastest for local locations on Oahu or the outlying Hawaiian islands. We will do our best to provide the best, low cost, and prompt shipping.

USPS is our preferred shipping carrier. However, if you need 1-day or overnight shipping to the mainland, a request may be submitted to us via email to request UPS. Reminder, all 1-day shipping must be notified in advance, and received before 12pm, which is when FedEx will ship out the same day. We cannot guarantee that we will receive your request the same day. 

Please use tracking number with your order notification to track online. Once the package leaves our boutique, use the tracking feature for accuracy of delivery details. Hawai'i is according to Hawai'i Aleutian Standard Time, in which we are a few hours behind the major United States.

Vacation

In the event we are temporarily closed for vacation or any other events (training, shows, fairs), a notification will be posted on our website, social media, and all other sources. Any orders received while we are away, will be processed promptly upon return. Please be aware of all posted notifications and expect delivery delays during this time. We appreciate your business and understanding we are a small business.

Thank you!

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