In-store pickup is free and available at our location Monday to Saturday during normal business hours 9am-2pm HST. Please allow 1-2 business days for items to be processed (prepared, packaged, or ready for pick up). Must request for a pickup code.
Standard Shipping times:
USA Products: 2 - 5 business days
Overseas Products: 5 - 10 business days
Please allow 3-10 business days for items to be shipped depending on location and selected shipping rate. Shipping costs are automatically calculated based on total product weight by USPS or UPS. You may check your order status online with tracking number. If you have any questions, please email us at firstname.lastname@example.org.
We are not responsible for lost or stolen packages, once your package states "delivered." Shipping insurance is optional, but highly recommended.
Your order may arrive in 2-3 separate packages and shipping times, as your products are shipped from various locations around the world. Thank you for your patience and understanding of our unique operations.
Our policy lasts 7-days for exchange or store credit. Return requests must be initiated within 7-days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7-days of submission to qualify for an exchange or store credit. Post 7-days from shipping date, we can no longer offer exchange or store credit. NO REFUNDS. Your return postmark date must be within the 7-days of receipt of your shipment to be considered for an exchange or store credit.
We are not physically able to change, adjust, or cancel any orders once your order is placed. If you need to add additional items, those items must be processed into a separate/additional order.
To be eligible for a return, your item must be unused, in original condition (no stains, no foreign odors, etc), and all tags attached. Item must be in the original packaging and accompanied by original receipt, proof of purchase, and/or packing slip. A 20% restocking fee will be deducted from credit issued.
If your item is eligible for return, please submit an email to email@example.com with the following:
- Type your order number and "return" in subject line.
- State reason and item(s) you intent to return.
- You will get a confirmation email reply if your request is approved. Please read list of non-returnable items below before considering returning/exchanging certain items. Original shipping charges are also non-refundable.
- Once you receive a confirmation reply to accept a return/exchange, customer return is contingent upon sending item(s) to PO BOX 2192. Ewa Beach, HI 96706. No in-person returns are accepted. Must be mailed/postmarked before the 14-day return window for consideration.
- No refunds. If return in received in acceptable condition, customer may exchange or a store credit will be issued. No expiration date on store credit or gift cards.
Please allow 5-7 business days from the day we receive the returned package to process. Only regular priced items will be considered eligible to be returned for exchange or store credit. All sale or discounted items are final sale. Shipping and handling charges are non-refundable. Damaged, worn, stained, or any item not in original sealed package or without original proof of purchase is ineligible for return.
This also includes the following items non-returnable are: perishable or hygienic / personal care goods (e.g., makeup, lashes, tweezers, etc), intimate items (e.g., undergarments, sanitary goods, etc), accessories (e.g., jewelry, bags, clutches, hats, scarves, hair items, slides, etc).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, odor, hair, or any item returned more than 14-days after shipping date will not be considered for return or exchange.
Return To Sender or Undeliverable Packages
Per USPS/UPS/FedEx, returned packages due to incorrect addresses or undeliverable locations can take up to 30 days or more to be sent back to us.
To avoid long wait times and potential manual errors, any package that is returned or has tracking status "return to sender" or "undeliverable" will automatically be resent once corrected address has been received by you. Otherwise, package will be held at our facility for a certain duration.
Gift cards cannot be returned, exchanged, or replaced if lost or stolen.
Store Credit or Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange. If item(s) are approved and confirmed, then your store credit and exchange will be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange.
IF return is approved, then your return will be processed, and you will receive email notification with the credit, and a credit will automatically be applied to your online account as well.
IF item(s) are rejected, items will be returned back to you. NOTE: Please check spam/junk mail for email. We are not responsible for missed emails.
We only replace items if they are incorrect or damaged. Items must be exchanged for the same item (style, size, color). Please send us an email at firstname.lastname@example.org with subject: Online Return / Exchange and mail item(s) to: Skye Kiyomi Beauty at PO Box 2192. Ewa Beach, HI 96706.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit or exchange for the value of your return. Once the returned item is received, a store credit will be issued to sender. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to sender later, we will send a store credit to the gift giver and s/he will be notified of sender's return.
Once your return is initiated and approved, please mail to:
Skye Kiyomi Beauty, LLC
PO Box 2192
Ewa Beach, HI 96706.
As stated previously in our shipping policy, we are NOT responsible for paying for return shipping costs for returning items. We will not be liable for lost packages or packages not received. We are not responsible for lost or stolen packages, once your package states "delivered." Shipping insurance is optional, but highly recommended.
Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from sender's store credit, in addition to the 20% restocking fee. Depending on sender's location, the time it may take for your exchanged product to reach you, may vary. We recommend considering a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, please check regularly with your shipping carrier.
Skye Kiyomi Beauty is located in Hawai'i and we are psychically detached from the other US states. Please understand shipping duration takes longer, as we physically unable to offer ground shipping to the mainland. Shipments always take an additional 3-10 business days to arrive to the mainland, depending on location. However, shipping is fastest for local locations on Oahu or the outlying Hawaiian islands. We will do our best to provide the best, low cost, and prompt shipping.
USPS is our preferred shipping carrier. However, if you need 1-day or overnight shipping to the mainland, a request may be submitted to us via email to request UPS. Reminder, all 1-day shipping must be notified in advance, and received before 12pm, which is when FedEx will ship out the same day. We cannot guarantee that we will receive your request the same day.
Please use tracking number with your order notification to track online. Once the package leaves our boutique, use the tracking feature for accuracy of delivery details. Hawai'i is according to Hawai'i Aleutian Standard Time, in which we are a few hours behind the major United States.
In the event we are temporarily closed for vacation or any other events (training, shows, fairs), a notification will be posted on our website, social media, and all other sources. Any orders received while we are away, will be processed promptly upon return. Please be aware of all posted notifications and expect delivery delays during this time. We appreciate your business and understanding we are a small business.