FAQs

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Skye Kiyomi Beauty account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under "Track." For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

Unfortunately, orders cannot be cancelled once placed. If orders were just placed, you may cancel. After logging into your account, go to your shopping cart. Here, you will be able to make payment or cancel your order. Note: We do not offer refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within the United States, should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

HOW MUCH IS SHIPPING?

The flat-rate handling fee is $7.50 - $15.00 and it is only applicable to normal orders. Handling fee covers the delivery, material, labour and logistics cost to support the sampling service. 

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via USPS. We do our best to ship out all orders same day if placed before 12pm HST. Orders received after 12pm HST will be shipped the following business day.  

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to SKB system for your order.

It's fast, easy & secure.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes. It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

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